Privacy Policy

At 92ok, your privacy is a fundamental commitment, not an afterthought. This Privacy Policy explains in clear terms what personal information we collect when you register, deposit, play, or interact with our platform, how we use that information, and the rights you hold over your own data.

By accessing or using 92ok's website and services, you agree to the data practices described in this policy. If you do not agree, please discontinue use of the platform. This policy applies to all users located in Bangladesh and any other jurisdiction where our services are accessible.

Information We Collect

92ok collects two broad categories of information: information you provide directly when creating and managing your account, and information collected automatically as you use our platform. Both categories are used solely for the purposes outlined in this Privacy Policy.

Information You Provide Directly

• Full name, date of birth, and national identification details required for account verification (KYC).
• Contact information including email address, phone number, and city of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna).
• Financial information such as mobile banking account references (bKash, Nagad, Rocket, Upay) used for deposits and withdrawals — note that we do not store full payment credentials.
• Communications you send to our support team, including any documents submitted during identity verification.

Information Collected Automatically

• Device and browser data: IP address, device type, operating system, browser version, and screen resolution.
• Usage data: pages visited, games played, session duration, click patterns, and betting history on the platform.
• Cookies and similar tracking technologies — see our Cookies section below for full details.

How We Use Your Information

92ok processes personal data only where there is a legitimate, specific purpose. We use your information for the following reasons:

• Account creation and management: to register your account, verify your identity, and maintain the security of your profile.
• Transaction processing: to facilitate deposits and withdrawals through bKash, Nagad, Rocket, Upay, and bank transfer services.
• Customer support: to respond to your enquiries, resolve disputes, and provide assistance with account or game-related issues.
• Platform improvement: to analyse usage patterns, fix technical issues, and enhance the overall gaming and betting experience for Bangladesh users.
• Responsible gaming: to monitor betting patterns and identify potential problem gambling behaviour, enabling us to enforce protective measures.
• Marketing communications: to send you relevant promotional offers, bonus updates, and cricket betting news — only where you have provided consent, and with a clear opt-out option in every message.

Disclosure of Your Information

92ok does not sell, trade, or rent your personal information to third parties. We may share data only in the following strictly limited circumstances:

• Service providers: trusted technical partners (hosting, fraud detection, payment gateways) who process data strictly on our behalf and under binding confidentiality agreements.
• Legal obligations: where we are required to disclose information by applicable law, court order, or regulatory authority.
• Fraud and security: to prevent, detect, and investigate fraudulent activity, money laundering, or other illegal conduct that may harm 92ok users.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, subject to the same privacy protections.

Any third party receiving data from 92ok is contractually required to handle that data with at least the same level of protection described in this Privacy Policy.

Payment Data & Financial Privacy

When you make a deposit or request a withdrawal on 92ok, you may use mobile financial services such as bKash, Nagad, Rocket, or Upay, as well as conventional bank transfers through institutions like Dutch-Bangla Bank, City Bank, BRAC Bank, and Sonali Bank. All payment transactions are handled through encrypted, secure channels.

92ok retains only the minimum payment reference data necessary to process your transaction, reconcile accounts, and comply with anti-money-laundering requirements. We do not store full mobile banking PINs, card numbers, or one-time passwords (OTPs). All financial data is treated as sensitive and is subject to enhanced access restrictions internally.

Cookies & Tracking Technologies

92ok uses cookies and similar technologies to operate the platform, remember your preferences, and improve your browsing experience. Cookies are small text files placed on your device by the website. They do not contain executable code and cannot access other data on your device.

Types of Cookies We Use

• Essential cookies: required for the platform to function — login sessions, security tokens, and cart/balance state. These cannot be disabled without breaking core functionality.
• Analytics cookies: help us understand how users interact with 92ok — which sections are most visited, average session lengths, and navigation paths. Data is aggregated and anonymised.
• Preference cookies: store your language settings, display preferences, and other personalisation options so you do not need to reconfigure them on each visit.

You can manage or delete cookies through your browser settings at any time. Please be aware that disabling essential cookies may prevent certain features of 92ok from working correctly, including logging in and accessing your account balance.

Data Retention

92ok retains your personal data for as long as your account remains active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically, transactional and financial records may be retained for a minimum period required under applicable financial regulations, even after account closure.

When data is no longer required, 92ok will securely delete or anonymise it. If you request deletion of your account and personal data (see Your Rights below), we will process that request promptly, subject to any retention obligations we are legally required to fulfil.

Your Rights Over Your Data

As a user of 92ok, you have the following rights regarding your personal information. To exercise any of these rights, contact us at [email protected] with your account details and the specific request.

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any of your information is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: you may request deletion of your personal data, subject to our legal retention requirements and any ongoing obligations under applicable regulations.
• Right to restrict processing: you may ask us to limit how we use your data while a complaint or objection is being assessed.
• Right to withdraw consent: where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

We aim to respond to all data rights requests within 30 days. Where requests are complex or numerous, we may extend this period by a further 30 days and will notify you accordingly.

Security of Your Information

92ok implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access control policies that limit internal data access to authorised personnel only, and regular security reviews of our systems and processes.

While we take every reasonable precaution, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights, 92ok will notify affected users without undue delay and take all necessary remedial steps.

Children's Privacy

92ok is strictly an adult platform. Our services are intended solely for individuals aged 21 years and above. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a minor has provided us with personal data, we will delete that information from our records immediately and close the associated account.

Changes to This Privacy Policy

92ok reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notice.

Your continued use of 92ok after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 92ok handles your personal data, please reach out to our dedicated support team. We take all privacy enquiries seriously and aim to respond within 3 business days.

Email: [email protected]