Responsible Gaming

At 92ok, gambling is entertainment — not a way to make money or solve financial difficulties. We believe every player in Bangladesh deserves access to a platform that genuinely cares about their wellbeing, not just their deposits. That is why responsible gaming sits at the centre of everything we do, from the tools we build to the policies we enforce.

This page outlines the practical tools and guidance available to 92ok players, the warning signs of problem gambling, and the steps you can take — or ask us to take on your behalf — to keep your experience safe and enjoyable at all times.

Our Commitment to Safe Play

92ok recognises that while the vast majority of our players enjoy betting and casino games purely for entertainment, a small number of individuals may develop patterns of play that cause harm to themselves or their families. We take this seriously. Our responsible gaming programme is designed to give every player the knowledge, tools, and support they need to stay in control.

We are committed to providing a gambling environment that prioritises player protection alongside great entertainment. This means proactively monitoring unusual account activity, enforcing strict age verification for all Bangladeshi users, and ensuring that help is always only a message away.

Responsible Gaming Tools

92ok provides a suite of player protection tools that you can activate at any time by contacting our support team at [email protected] or through your account settings. Every tool is free to use and takes effect as quickly as possible after your request is received.

Age Restriction — 21+ Only

92ok strictly enforces a minimum age of 21 years for all users. This is a hard requirement with no exceptions. When you create an account on 92ok, you are confirming that you are at least 21 years old. We conduct identity verification (KYC) checks on all accounts before processing any withdrawal, and we reserve the right to verify age at any point during your time with us.

If our team suspects that an account is being used by someone under the age of 21, the account will be suspended immediately pending verification. Any funds deposited by a minor will be returned and the account will be permanently closed in line with our Terms & Conditions.

Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise from the inside. The following signs may indicate that gambling has moved beyond harmless entertainment and is starting to cause harm. If any of these apply to you, we strongly encourage you to reach out to our support team or use one of the protective tools listed above.

• Spending more money on gambling than you originally planned or can afford to lose.
• Chasing losses — continuing to bet in an attempt to recover money already lost.
• Neglecting work, study, family, or social commitments because of time spent gambling.
• Borrowing money from friends, family, or financial services specifically to fund gambling.
• Feeling irritable, anxious, or restless when not gambling or when trying to cut down.
• Hiding your gambling activity from those close to you or being dishonest about how much you spend.
• Gambling to escape problems, negative feelings, stress, or low mood rather than for entertainment.

Tips for Playing Safely

The following practical habits help keep gambling enjoyable and within healthy boundaries. We recommend reviewing these regularly, particularly during high-engagement periods like BPL T20 season, IPL, or major cricket tournaments:

• Set a strict budget before you start each session and stick to it — never bet money you cannot afford to lose.
• Treat gambling as entertainment with a cost — like going to a cinema or watching a match — not as a source of income.
• Take regular breaks during sessions. Step away from the screen, have a meal, or do something unrelated to gambling.
• Never gamble when you are feeling low, stressed, upset, or under the influence of alcohol.
• Balance gambling with other leisure activities — cricket, football, kabaddi, spending time with family, or exploring Dhaka or Cox's Bazar.
• Use the 92ok responsible gaming tools proactively — do not wait until you feel you have lost control.

Protecting Young People

If you share a device with younger family members in your household in Dhaka, Chittagong, Sylhet, or anywhere in Bangladesh, it is important to take steps to prevent children and teenagers from accessing online gambling platforms, including 92ok. Parental control tools are available on most devices and internet providers to help restrict access to gambling sites.

If you suspect a person under 21 is attempting to open or use a 92ok account, please report it to us immediately. We investigate all such reports with urgency and will take swift action to close any underage account and return any deposited funds.

Practical Steps for Parents and Guardians

• Use device parental controls or third-party filtering software to block access to gambling websites.
• Never leave your 92ok account logged in on a shared or family device — always log out after each session.
• Keep your 92ok login credentials private and never share your password with family members, including older teenagers.

How to Seek Help

If you feel that gambling is no longer under your control, or if someone you care about is struggling with problem gambling, the most important step is to reach out. 92ok's support team is available around the clock and will treat your enquiry with complete confidentiality and without judgement. We can immediately apply self-exclusion, deposit limits, or account closure on your behalf.

Beyond our own support, we encourage players to speak openly with trusted family members or friends about any gambling concerns. Community and faith networks across Bangladesh — including those connected to mosques, churches, and local community centres in Dhaka, Rajshahi, Khulna, and Barisal — can also provide informal guidance and emotional support for individuals and families affected by problem gambling.